Terms & Conditions

These Terms & Conditions (the “Terms”) govern your use of the WeRelocate website and the services provided by WeRelocate (operated by West International Consulting LLC, a company registered in the State of Delaware, United States, and its affiliated partners, collectively “WeRelocate”, “we”, “us” or “our”). By submitting an enquiry, placing an order, booking a service or otherwise using our website, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services. These Terms apply alongside our Privacy Policy.

• “Services” means any relocation, visa, immigration support, home-seeking, document translation or other service offered by WeRelocate.
• “Client”, “you” means the individual or organisation requesting or purchasing the Services.
• “Service Fee” means the fee charged by WeRelocate for handling and coordinating a Service.
• “Government or Third-Party Fees” means consular, authority, certification, notary or other costs charged by third parties, separate from our Service Fee.

A booking or order is confirmed once you have submitted the relevant form and we have acknowledged it. Where a price is not fixed in advance, we will provide an individual quote; the engagement begins once you accept the quote and any required Service Fee is paid.

We reserve the right to decline or discontinue a booking where the requested Service is outside our scope, legally restricted, or where the information provided is incomplete, inaccurate or fraudulent.

Our Service Fee covers WeRelocate’s handling, preparation and coordination of your Service. It is separate from, and does not include, any Government or Third-Party Fees (such as consular fees, certification, notary, apostille, courier or translation authority costs), which are your responsibility and are confirmed to you up front where applicable.

All fees are stated in Euro (EUR) unless otherwise indicated. We may update our published fees at any time; the fee applicable to your engagement is the one quoted or shown at the time of your booking.

All Services are paid in advance. Your order is confirmed and becomes binding once your payment has been received and confirmed — and we begin work on your case immediately at that point. We do not start preparation before payment is confirmed.

Payment is made via the methods we offer, which may include bank transfer, credit/debit card (processed by Stripe) or, where available, cash. We typically issue an invoice or a secure payment link. Card payments are processed by our payment provider, whose terms also apply; we do not store full card details.

All fees are non-refundable.

Because we begin work as soon as your payment is confirmed — reviewing your case, preparing and producing documents, and engaging specialists and third parties on your behalf — your payment confirms your order and is not refundable, in whole or in part.

This includes, without limitation, cases where you later change your mind or withdraw, fail to provide the required documents or information, miss appointments, or where an application, order or request is refused or delayed by an authority or third party. Government and Third-Party Fees paid to third parties on your behalf are likewise non-refundable.

This clause does not affect any mandatory statutory rights that cannot be excluded under the applicable law of your country of residence. Where such a right requires that work has not yet begun, please note that, by agreeing to these Terms and paying, you expressly ask us to start work immediately.

• Provide accurate, complete and truthful information and documents.
• Supply requested documents promptly and in the required format.
• Respond to our requests within reasonable timeframes so we can meet deadlines.
• Attend appointments (e.g. consulate, biometrics) where your personal presence is required.
• Ensure you meet the legal requirements of the relevant authority.

We are not responsible for delays, refusals or additional costs caused by inaccurate or late information, missed appointments, or changes in authority requirements.

Certified and sworn translations are produced by qualified, court-certified translators. You are responsible for ensuring the documents you submit are complete, legible and final. Translations are based on the documents provided; we are not liable for errors arising from illegible, incomplete or altered source documents.

Acceptance of a translation by a specific authority depends on that authority’s own requirements, which can change. While our translations are produced to recognised standards, we cannot guarantee acceptance in every individual case.

Any processing time or timeline we provide is an estimate based on typical experience and the information available; it is not a guaranteed delivery date. Official processing times are set by the relevant authorities and are outside our control.

We do not and cannot guarantee a particular outcome, such as the approval of a visa, permit or application, as such decisions are made solely by the competent authorities. Our commitment is to prepare and handle your case professionally and to a high standard.

In delivering the Services we may work with third parties, including translators, partner specialists, payment processors and government authorities. We are not responsible for the acts, decisions, delays or fees of third parties or authorities. Fees paid to third parties are non-refundable once incurred.

To the maximum extent permitted by law, WeRelocate’s total liability arising out of or in connection with the Services shall not exceed the Service Fee paid by you for the relevant Service.

We are not liable for indirect, incidental or consequential losses, nor for losses arising from authority decisions, third-party acts, force majeure, or your failure to meet your responsibilities under section 8. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

All content on the WeRelocate website — including text, graphics, logos, layouts and software — is owned by or licensed to WeRelocate and is protected by intellectual property law. You may not copy, reproduce or distribute it without our prior written consent.

We treat the documents and information you share with us as confidential and use them only to deliver the Services. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

These Terms apply from the moment you engage our Services until the engagement is completed. We may suspend or terminate a Service where payment is not made, where you breach these Terms, or where continuing would be unlawful. On termination, fees for work already performed and third-party costs already incurred remain payable.

Force majeure: we are not liable for failure or delay caused by events beyond our reasonable control, including natural events, strikes, outages, or actions of authorities.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. To the extent permitted by law, the state and federal courts located in the State of Delaware shall have jurisdiction. Mandatory consumer-protection rights in your country of residence remain unaffected.

We may update these Terms from time to time. The version in force is the one published on this page at the time of your booking. Material changes will be reflected by the “last updated” date above.

Questions about these Terms? Please contact us or email info@we-relocate.com.

These Terms & Conditions are provided for general information. For specific legal matters, we recommend obtaining independent professional advice.